VHM Service & Support — We Help You Go Live, Train Your Team & Grow Smoothly
From consultation, onboarding, data migration, ERP setup, LMS configuration, Parent App activation, Android TV learning demo, Festival Calendar setup, AI feature guidance, communication setup, staff training, and continuous support — VHM Academy stays with your institute at every step.
Your Path to Go-Live
A structured 7-step journey ensuring a seamless transition, confident adoption, and continuous support across your entire campus.
Discovery & Planning
Deep dive into your school's workflows, academic system, infrastructure, and custom goals to customize VHM tools.
"Analyze school operational workflow and generate a customized 4-week VHM ERP implementation timeline..."
Data Migration
Clean and structure your legacy registers, student records, fee logs, and staff information into Excel sheets.
"Map and clean legacy school enrollment data from Excel to VHM database structure, validating for duplicates."
System Configuration
Configure class limits, section layouts, grade thresholds, standard timetables, and personalized template parameters.
"Configure academic calendar for the new session, defining 8-period timetables, grading scales..."
Platform Training
Guided hands-on sessions for administrators, teaching staff, and cashiers to ensure confident platform adoption.
"Generate interactive teacher training modules and step-by-step guides for mark sheets..."
Parent App Launch
Onboard parents seamlessly. We provide guides, credentials, and templates for a 100% login rate.
"Draft personalized WhatsApp launch messages and SMS invites containing secure app credentials..."
Smart TV Setup
Connect the corridor screens to broadcast school news, attendance records, student slides, and announcements.
"Design daily digital notice slide templates and dynamic announcements for school TV screens..."
Proactive Support
Full system go-live followed by 24/7 priority ticket support, system audits, and feature upgrade training.
"Set up a dedicated helpdesk routing workflow to resolve parents' and teachers' queries..."
Parent App Activation Support
We help every parent get connected from day one with simple login setup, TV activation guidance, attendance view, fee payment help, homework tracking, progress reports, teacher communication, PTM scheduler, notifications, and app help materials.
Parent Login Setup
Credential generation and instant secure OTP login setup.
TV Activation Guidance
Pairing mobile apps with corridor Android TV screens.
Attendance View
Instant check-in and check-out logs and alerts.
Fee Payment Guidance
Online gateway setup, automatic receipts, and dues view.
Homework Tracking
Daily assignment sheets, submission status, and downloads.
Progress Report View
Academic charts, grades overview, and digital report cards.
Teacher Communication
Direct messaging portal with subject teachers.
PTM Scheduler
Book time slots and online meet links with teachers.
Notification Settings
Alert configuration for notices, emergency, and attendance updates.
App Help Materials
Access to tutorial videos, setup manuals, and 24/7 support.
Parent Login
Ready
Android TV
Activated
Payment Help
Active
Progress View
Enabled
Support Guide
Shared
Welcome Back,
Sharma Family (Grade 5)
Today's Attendance
Present (09:12 AM)
Android TV Pairing
Active: Classroom 5A
Active Homework (2)
View AllNext Fee Term Payment
₹ 8,400 (Term 2)
Class Teacher: Mrs. Mehta
"Hi, please check the Term 1 Progress Report card. Rahul has excelled in Science."
Activation Flow
Festival Calendar Setup Support
We help your institute configure festival content, school branding, academic calendar events, Android TV display, Parent App notifications, and WhatsApp reminders for a complete cultural learning experience.
Festival Content Setup
Configure video + PDF festival learning content for Diwali, Holi, Navratri, Eid, Christmas, Republic Day, Gujarat Day, and school events.
School Logo Branding
Add your institute logo, greeting message, and branded visuals to festival content shown on Parent App and Android TV.
Academic Calendar
Set holidays, exams, PTM dates, annual functions, sports day, result day, and important academic reminders.
WhatsApp Reminders
Schedule festival greetings, event reminders, exam alerts, and school notices through WhatsApp and Parent App notifications.
Control Panel
VHM Cultural & Academic Dashboard
Today's Highlight
Diwali Festival Celebration
Configure automated greeting banners and learning cards.
The Story of Diwali (3 Min Video)
Ready for Android TV
Activity Sheets & Rangoli Quiz.pdf
Parent App Downloadable
Instant rendering on classroom smart TV frames.
"VHM Academy wishes you Happy Diwali! Click here to download festival activities."
Diwali Vacation Notice: School remains closed Nov 12 - 20.
Instant WhatsApp and Push alerts synchronized.
Workflow Steps
AI Feature Support
We guide your team to use AI features confidently for timetable planning, lesson preparation, admission forecasting, fee prediction, smart reports, and school decision-making.
AI Timetable Guidance
Learn how to generate conflict-free schedules for teachers, classes, and rooms.
AI Lesson Plan Training
Help teachers create structured lesson plans, activities, quiz ideas, and homework suggestions.
AI Admission Predictor
Understand hot leads, conversion chances, and follow-up priorities.
AI Fee Defaulter Predictor
Identify early payment risk and plan reminders responsibly.
AI Reports Training
Read smart dashboard summaries and turn insights into decisions.
AI Course Recommender
Suggest personalized learning pathways and elective selections based on student interests.
AI Performance Predictor
Analyze test scores and attendance patterns to identify students who need early support.
AI Doubt Solver Setup
Configure automated instant resolution frameworks for student academic queries.
AI Inventory Alerts Setup
Forecast stock requirements for books, uniforms, and resources using historical trends.
Cognitive Services
VHM Academic Intelligent Assistant
Timetable Suggestion
Conflict FreeTeacher: Mrs. Shah
Swap Room 102 ➔ Lab 3
Admission Lead Score
PredictionFee Risk Alert
WarningClass 6B: 3 students flagged with high risk of payment delay.
AI Performance Insight
Grade 10 Maths: Average score predicted to increase by 8.4% after remedial tests.
AI Integration Flow
Communication Suite Setup
We help your institute configure WhatsApp, SMS, email, Parent App notifications, templates, automated reminders, circulars, and delivery reports so every important message reaches parents on time.
WhatsApp Setup
Configure WhatsApp alerts for attendance, fees, admissions, homework, PTM, and school notices.
SMS Gateway
Set up urgent SMS alerts for absence, exams, transport, holidays, and emergency messages.
Email Config
Configure official school emails for circulars, receipts, reports, newsletters, and documents.
App Notifications
Enable Parent App push notifications for homework, progress, calendar, certificates, and TV updates.
Templates
Create ready-to-use message templates for fee reminders, exam notices, circulars, and events.
Fee Reminder Setup
Automate fee payment alerts, due date notices, and receipt acknowledgments across all channels.
Attendance Alerts
Trigger instant absent alerts to parents when student check-in is missed.
Admission Leads
Manage automated pipeline follow-ups for inquiry status and admission updates.
Circular Setup
Broadcast important school circulars and newsletters with PDF attachments to all devices.
Delivery Reports
Learn how to read real-time delivery logs, read receipts, and delivery success metrics.
Router Console
VHM Connected Message Hub
WhatsApp API
Preview:
"PTM Scheduled for Saturday. View details on Parent App."
Urgent SMS
Preview:
"ALERT: Rahul Patel was absent today (19-05-2026)."
SMTP Mailer
Preview:
"Receipt for Q1 Fee Payment is attached in PDF format."
App Push
Preview:
"New homework added in Mathematics: Algebra Exercise 4."
TV Bulletin
Preview:
"Notice: Summer Timings will apply starting Monday."
Workflow Steps
Post Go-Live Support
Our relationship does not end at go-live. VHM Academy continues to support your institute with issue resolution, usage guidance, new feature training, report improvements, parent queries, module expansion, and periodic review meetings.
Ticket #1402 — Urgent
Attendance Report custom fields added
Ticket #1409 — General
Staff training scheduled for 20th May
Average Resolution Time
18 Mins
Success Managers Online
Fast Issue Resolution
Resolve software queries and technical issues instantly with dedicated helpdesk engineers.
Continuous Guidance
Adopt features smoothly with periodic tips, usage updates, and configuration guidance.
New Feature Training
Train your staff on newly rolled-out software releases, modules, and updates.
Periodic Review Meetings
Schedule monthly alignment check-ins to monitor usage statistics and plan growth pathways.
Report Adjustments
Modify headers, fee report structures, and grading sheets to match state directives.
Parent Query Support
Get support to answer parent technical issues regarding mobile app pairing or updates.
Staff Change Support
Provide onboarding training whenever new administration or accounting staff joins.
Module Expansion
Activate new system integrations like GPS tracking, biometric gates, or inventory control.
Lifecycle Stages